Communication plays a vital role in the development and effectiveness of a leader's Emotional Intelligence (EI). When I first started out as an educator, I dreaded having to contact parents when there were issues with their children. However, as I became more of a veteran educator and school leader, I came to realize how important it was to be proactive in terms of communicating to parents and colleagues--whether bad or good news, as it established the partnership which is necessary for my students' success. In addition, I have come to expect the same forthrightness in communication from my superiors, again whether in the form of praise or constructive criticism. "Successful leaders match their communication behaviors to their goals...[and] monitor their actions to create desired impressions in the minds of others...[in order to] reach group goals rather than to satisfy selfish, personal goals” (Wren, 1995, p. 431).
Wren, J.T. (1995). The leader's companion: Insights on leadership through the ages. New York, NY: Free Press.